Shipping Policy

Overview

At Car Cover UK, we aim to process and deliver your car covers swiftly and securely. All orders are dispatched via trusted UK courier partners (including Royal Mail, DPD, EVRi, and DHL) with full tracking capabilities.

1. Order Processing Times

All orders are processed and prepared for dispatch within 3 to 5 business days (Monday to Friday, excluding UK bank holidays) after receiving your order confirmation email.

  • Orders placed before 12:00 PM (GMT/BST) are processed on the same business day where possible.

  • You will receive a notification email with tracking information as soon as your order has shipped.

2. UK Delivery Options & Rates

We offer standard and express shipping options across the UK:

Shipping Method Estimated Delivery Time Cost
Standard UK Delivery 3 –7 Business Days  (Free on orders over £50.00)
Express UK Delivery 2– 5 Business Days £19.99
UK Highlands & Offshore Islands 5 – 8 Business Days £9.99

3. Order Tracking

Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the courier’s online tracking portal. Please allow up to 24 hours for the tracking information to update on the carrier's system.

4. Delivery Address & Changes

Please double-check your shipping address during checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you need to modify your shipping address, please contact us immediately at info@carcoveruk.co.uk. Once an order has been dispatched, we cannot alter the delivery address.

5. Missing, Delayed, or Damaged Parcels

  • Delayed Deliveries: While couriers strive to deliver within the estimated timeframes, occasional delays due to weather, peak seasons, or operational issues may occur. If your package has not arrived within 14 business days of dispatch, please reach out to us.

  • Damaged Goods in Transit: If your item arrives damaged, please take clear photos of the packaging and the damaged product and email us at info@carcoveruk.co.uk within 48 hours of receipt. We will arrange a replacement or refund promptly.

  • Lost Parcels: A parcel is deemed officially lost if it has not been delivered within 20 business days following dispatch. Upon confirmation from the courier, we will issue a full refund or send out a replacement immediately.

6. Customs, Duties & Taxes (International / Non-UK)

For orders shipped outside the UK mainland or to non-UK destinations, orders may be subject to import duties, taxes, and handling fees levied by the destination country's customs authority. These charges are the customer’s responsibility. Car Cover UK is not responsible for delays caused by customs processing.

7. Contact Us

If you have any questions or concerns regarding the delivery of your order, please do not hesitate to contact our support team:

  • Email: info@carcoveruk.co.uk

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT/BST)